The World Bank's office in Bangladesh needed a trustworthy partner to manage its complex local IT systems because it didn't have the necessary technical skills in-house. To improve efficiency, reduce data security risks, and make the systems more reliable, it was important to select a company with the right experience and expertise so that they can outsource their IT support in managed service modality.
To ensure business continuity and day-to-day operations, the World Bank in Bangladesh required a reliable and trusted partner to handle its IT maintenance and end-user IT support for
Ensuring access to advanced technical proficiency in server deployment, network optimization, secure data migration, and seamless integration, paired with responsive end-user support to maintain productivity.
Transitioning from fragmented external dependencies to a consolidated partnership model, enabling the timely resolution of issues, cost predictability, and enhanced oversight of critical systems.
Implementing a robust 24/7 monitoring, predictive maintenance, and agile incident response protocols to minimize downtime and safeguard operational reliability.
In 2016, a strategic partnership was established to address the World Bank Bangladesh and IFC Bangladesh offices' IT challenges. This involved the implementation of a comprehensive IT-managed service solution, focusing on:
◘ SLA and KPI-Based Management: A structured framework for managing MDM (Mobile Device Management), network infrastructure, and overall IT operations, ensuring accountability and performance.
◘ Dedicated On-Site Technical Resources: Deployment of six highly skilled technical resources directly at the client's premises, providing immediate and responsive support.
◘ Comprehensive IT Support: Covering server installation, network configuration, data migration, system integration, and end-user support, addressing all critical IT needs.
◘ Modern Technology Integration: Implementation of Azure, SAP, ServiceNow, and Palo Alto solutions to enhance the efficiency and security of the IT infrastructure.
This solution provided a proactive and responsive approach to managing the World Bank Bangladesh and IFC Bangladesh's IT needs, ensuring seamless operations and minimizing disruptions.
1. Enhanced Operational Efficiency: The presence of dedicated on-site resources and a robust management framework significantly improved the efficiency of IT operations.
2. Reduced Reliance on Multiple External Vendors: The provision of comprehensive in-country support minimized the need for reliance on overseas vendors, leading to cost savings and increased control.
3. Improved System Reliability and Security: The SLA and KPI-based management system, combined with modern technology integration, ensured the reliability and security of the IT infrastructure.
4. Consistent End-User Support: The dedicated technical resources provided timely and effective support to end-users, minimizing downtime and maximizing productivity.
5. Focus on Core Mission: By outsourcing IT management, the World Bank Bangladesh office was able to focus on its core mission of poverty reduction and sustainable development.